Shipping policy

Effective Date: February 27, 2025

At Deeter Custom Saddlery, we take great care in crafting high-quality leather goods. Below, you’ll find important details regarding our shipping process.

Order Processing & Shipping Timelines

Custom Orders

Since the majority of our products are custom-made, processing times vary depending on the complexity of the order. We do not have a standard timeframe between order placement and shipping.

Customers will receive email notifications at the following stages:

Order Confirmation: Sent when the order is placed.
Production Start: Notifying you when your item is being handcrafted.
Production Completion: Informing you that your custom item is complete.
Shipping Notification: Including tracking information once the item has been shipped.

Non-Custom Orders

For non-custom items, please allow up to 7 business days for your order to be processed and handed over to FedEx for shipping.

Shipping Carrier & Tracking

We exclusively use FedEx to ship all orders. Once your item has been shipped, you will receive a tracking number via email to monitor the delivery status.

Shipping Rates & Delivery Times

Shipping rates are calculated at checkout based on FedEx’s real-time pricing.
Delivery times depend on the shipping method selected and your location.

International Shipping

We ship exclusively in the United States of America. We do not offer any type of international shipping at this time.

Lost, Stolen, or Damaged Packages

Once a package has been handed over to FedEx, we are not responsible for lost, stolen, or damaged shipments. If you experience an issue with your shipment, please contact FedEx Customer Service for assistance.

For any additional questions regarding shipping, please contact us at:
shane@deetercustomsaddlery.com
148 East Markle, La Sal, UT. 84530